Next-gen CX: How AI is reshaping IVR and chat

What if outdated interactive voice responses (IVRs) and chatbots are secretly costing you loyal customers? High customer frustration from poor interactions can lead to increased churn rates. Join our upcoming Experience Exchange discussion to discover how mastering the latest standards in IVR and chatbots, leveraging conversational AI, and understanding key deployment factors can transform your customer experience, reduce frustration, and stop silent attrition in its tracks.

The details:

• When: 9:30 a.m. PT / 11:30 a.m. CT on Thursday, August 22
• Where: LinkedIn 
• Register: https://ttecd.co/IVRupgrades 

What you’ll learn:

• The latest standards in IVR and chatbots, revealing what customers now expect from these technologies
• How conversational AI uses data to craft responses that not only make sense, but create meaningful interactions
• Key factors for deploying conversational AI in a way that drives success