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From Speech Technology

In this article from Speech Technology, Amanda Robinson, Director, Conversational AI Strategy & Design at TTEC Digital, shares her perspective on the state of natural language processing (NLP):

“Anyone tuned in to the history of NLP is painfully aware of the roller coaster of AI research: spiraling hype cycles followed by inevitable periods of AI winter where funding has collapsed and interest in AI has dried up for years at a time . . . Currently, we’re in the midst of an AI boom which arguably started around 2011 and accelerated dramatically in 2022 with the public launch of generative AI tools powered by LLMs.”

For more insights from Robinson and other CX industry experts, read the article at Speech Technology.