Customer Experience 2025: Three trends shaping the future of CX

From CRMXchange

What's next for customer experience as we head into 2025? 

In this CRMXchange article, TTEC Digital Chief Marketing Officer John Seeds shares his predictions for the state of CX in the coming year, including his thoughts on CRM, artificial intelligence, and contact center technology.

According to Seeds, "As we head into 2025, the industry seems well-prepared to learn from past challenges and build on recent successes, paving the way for a prosperous era in CX."