Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

From Modern Restaurant Management

In this article, TTEC Digital CMO John Seeds shares his thoughts on how artificial intelligence can improve customer experience in the restaurant industry. 

According to Seeds, “While customer-facing AI will capture headlines both for its successes and foibles, restaurants in 2025 would do well to start using AI to automate noncustomer interactions and processes.”

Rather than starting with customer-facing AI, restaurants should focus on using AI to tackle hiring challenges and to improve customer personalization. 

“Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. An AI-driven recommendation system can even suggest menu items based on individual tastes and nutritional needs, while chatbots can provide personalized customer service, answering queries and taking orders efficiently,” said Seeds.

For more insights into AI’s effect on customer experience in the restaurant industry, check out the article.