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How AI enables accessibility

From ContactCenterWorld

At this point, ‘revolutionary’ has been used to describe artificial intelligence (AI) so frequently that the term is losing meaning. However, it’s worth taking a moment to reflect on the truth in the definition. New and emerging technologies are upending previous assumptions and approaches to how we live our daily lives — for better and for worse.

One of these revolutionary examples is accessibility. At its core, ‘accessibility’ is the practice of making information, activities, events, or environments sensible, meaningful and usable for as many people as possible. By automating previously time-consuming processes, analyzing large quantities of data, and continuously adapting as they recognize patterns and make decisions, AI is upending previous assumptions about what it means to make something accessible.