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3 places for AI in your contact center

From CustomerThink

With all the buzz around artificial intelligence (AI), many contact center leaders feel like they’re already falling behind with AI adoption. Implementing any new technology is daunting, and when it comes to AI, the pace at which it is developing can leave even the most innovative customer experience organizations racing to catch up.

The truth is that incorporating AI into operations doesn’t need to be scary, and it doesn’t need to be a multi-million-dollar, multi-year undertaking. Marcy Riordan, global leader of analytics at TTEC Digital, shares three places contact center leaders can add AI to their customer experience strategy to get quick results and lasting value.