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59% of contact centers lack a responsible AI policy

From 360 Magazine

A recent article in 360 Magazine highlighted TTEC Digital's State of AI in the Contact Center Report.

"There may, in fact, be time for many CX leaders to either develop responsible AI use policies or crib from those that become publicly available. As it stands, TTEC Digital’s report showed that there are other gaps to be addressed. For instance, digital interactions only make up 36 per cent of what goes on within the contact centers polled today, a number they hope will rise to 62 per cent," said Shane Schick of 360 Magazine.

Read on for more of what Schick had to say about the report's findings.