In a press release announcing new Amazon Bedrock capabilities, AWS highlighted TTEC Digital in its roundup of partners using these capabilities to harness the power of generative AI.
Dave Seybold, chief executive officer at TTEC Digital, was quoted:
“We will soon be deploying Amazon Titan Text Express within our clients’ enterprise contact center environments to enable rapid retrieval of customer data through simple prompting, helping their contact center representatives provide fast, more informed responses. We predict this solution will increase customer satisfaction, decrease average call times, reduce post-call workload for representatives, and lower labor costs. With Amazon Titan Text Express, our clients’ contact center representatives will be empowered to address a broader range of customer issues and extend the transformative advantage of generative AI to their customers.”