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Microsoft lead credits TTEC Digital for supporting contact center AI implementations
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From CX Today
In 2025, Contact Center as a Service (CCaaS) technologies like Microsoft's innovative Dynamics 365 Contact Center will continue to be an opportunity ripe for AI exploration and investment. Despite AI's vast potential to help drive greater efficiency and productivity into traditionally labor-intensive workflows, most organizations face a significant skills gap when it comes actually implementing agentic AI and broader AI use cases.
In this article Rob Smithson, UK Business Applications Lead at Microsoft, credits knowledgeable implementation partners — specifically TTEC Digital — for playing a critical role to help bridge the skills gap and deliver the AI outcomes organizations expect.
“There's a number of partners in this space who are very experienced in contact centers and have been able to keep up and even stay a little bit ahead of the generative AI waves.”Rob Smithson, UK Business Applications Lead, Microsoft