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Tips for reviewing voicebot vulnerability

From Speech Technology Magazine

“Bias. Lack of control. Fear of the unknown. Paranoia of loss. Absence of empathy. These are all feelings that consumers express when talking to AI or using virtual assistance.- Robert Wakefield-Carl, TTEC Digital

In this article from Speech Technology Magazine, TTEC Digital's Wakefield-Carl and other CX experts weigh in on why consumers have concerns about voicebots and what both companies and consumers can do to ensure privacy is protected.