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From Speech Technology


Is AI a help or a hindrance to voice biometrics?

In this article from Speech Technology, experts say it’s a bit of both.

Hear from Robert Wakefield-Carl, Senior Director of Innovation Architects at TTEC Digital, as he shares his perspective on AI and voice biometrics:

“The biggest impact of voice biometrics in 2023 was on the negative side of the ledger due to deepfakes . . . AI is being used to circumvent traditional voice biometrics.”

For more insights from Wakefield-Carl and other industry experts, read the article at Speech Technology.