What Is a Hosted Contact Center?

From CMSWire

In an in-depth article, CMSWire’s Scott Clark unpacks the ins and outs of hosted contact centers, with commentary from TTEC Digital Senior Director of Innovation Architects Robert Wakefield-Carl. 

Wakefield-Carl shares his perspective on AI in hosted contact centers along with advice for selecting a provider. 

According to Wakefield-Carl, "When looking at providers, it is important to ask: What is your average duration when the product fails? What options are there for backup if the platform fails? Scalability should not be a concern if they use a modern, distributed architecture."

For more insights into hosted contact centers, read the article here.