Customer experience report: The state of AI in retail

Innovative technologies, omnichannel journeys, and automation are constantly raising the bar for what customers expect. Every new “last best experience” sets higher standards for the next — so how can you keep pace?

The good news: Hyper-personalized customer experiences aren’t just for a select few — they’re within your reach.

Our latest report outlines four powerful data and AI strategies to elevate personalization at every touchpoint of the customer journey.

You’ll discover:

• Marketing optimization through journey AI
• Clienteling techniques in physical stores
• Conversational AI for deeper engagement
• 360-degree Voice of the Customer (VoC) programs for holistic insights

Stay ahead by mastering these strategies to meet — and exceed — your customers' growing expectations.