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Personalizing CX in retail: Leveraging Microsoft Dynamics 365 to delight customers and drive revenue

Personalization is critical to delivering outstanding customer experiences. Yet many retail brands struggle to deliver the kind of personalized interactions customers expect.

TTEC Digital and Microsoft Dynamics 365 make it easier than ever to unlock the retail experiences your customers seek out. As a Microsoft Gold Certified and Managed Partner, TTEC Digital offers design and orchestration expertise to help get the most out of your organization’s Dynamics 365 Marketing and Customer Insights solutions.

Download this eBook to learn how to:

  • Drive sales and increase customer spend
  • Enhance in-store, online, and mobile customer experiences
  • Deliver real-time, relevant, and personalized offers
  • Create an exceptional “clienteling” experience
  • Implement voice of the customer (VoC) programs to garner valuable feedback