We’ve all had awkward, bad, or just plain cringe-worthy customer experiences. These interactions are memorable — and unfortunately, they can damage a brand’s reputation beyond repair.
The good news is that with advancements in and the accessibility of artificial intelligence (AI), there’s a lot CX leaders can do to make dramatic improvements to customer experience and put an end to those cringe-worthy conversations.
But before you go all in on AI, you need to understand the problems you’re trying to solve and how AI can alleviate them… or potentially make them worse.
In this eBook, we’ll take you through the areas of customer experience where AI can make big improvements while helping you avoid potential pitfalls.
What you’ll learn:
- Opportunities and risks of AI in the contact center
- Three contact center problems that AI can fix
- How you can apply AI and what tools may work for you
- What to know before you get started with AI