The big book of customer experience

When is the last time an experience stopped you in your tracks?

Was it the time your barista started preparing your order the moment you stepped into the store? The time a CEO sent you a personalized thank you note for doing business with them? Or was it was the time your concert seats got upgraded, just because?

Great experiences like these set CX leaders apart from CX laggards. Learn how can your organization move from one level of CX maturity to the next — and grow customer satisfaction and loyalty while doing it. 

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