Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
The total experience playbook
Time to Read
30 seconds
Published
Author
Larry Mead
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According to Gartner, by 2024, organizations providing Total Experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.
Our latest guide includes everything you need to start orchestrating a total experience for your customers.
This jam-packed guide will show you how to:
- Assess your total state and experience maturity model
- Develop a total experience framework
- Gain a deeper understanding of your customers through segmentation, persona building, and journey analytics
- Build a total experience operating model
Download the playbook