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The total experience playbook

Time to Read 30 seconds
Author Larry Mead

According to Gartner, by 2024, organizations providing Total Experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.

Our latest guide includes everything you need to start orchestrating a total experience for your customers.

This jam-packed guide will show you how to:

  • Assess your total state and experience maturity model
  • Develop a total experience framework
  • Gain a deeper understanding of your customers through segmentation, persona building, and journey analytics
  • Build a total experience operating model