AI readiness assessment

The benefits of artificial intelligence (AI) in customer experience are clear. Reduced costs, improved productivity, and increased revenue are three big opportunities – but only if your organization is truly ready for AI.

95% of AI pilots fail to deliver measurable ROI or fail to scale beyond the initial testing phase. —MIT, 2025.

To help you understand your AI readiness, we’ve put together a 10-section assessment that will help you clarify your next steps and understand where your organization stands across four key categories. These categories include: Business objectives, customer interactions, associate augmentation, and analytics and platform capabilities.

Upon completing this assessment, you’ll receive a detailed, personalized report that outlines the following:

• Summarization of each question and your answer
• Insights into your AI maturity results on a 1-5 scale
• Comparison of your results to the aggregated results of our respondents
• Best practice recommendations you can use to turn your results into action

Is your organization ready for the power of AI? Take the quiz to find out.