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Amazon Connect: Beyond the basics – advanced reporting

This virtual workshop covers core concepts related to the creation and configuration of Amazon QuickSight and its capability to provide insights into your Amazon Connect historical data. We encourage you to watch if you are a solutions architect, IT decision maker, or business stakeholder who has some familiarity with Amazon Connect capabilities and wants to understand the value and effort needed to add additional reporting and dashboarding features.

Key Highlights

  • Learn about QuickSight’s architecture, integration strategies and AI insights.
  • Get a demo of QuickSight Dashboards, which includes an overview of queue-based and agent-based dashboards, and Amazon Connect Contact Lens integrations.
  • Explore new dashboard creation and learn how to add custom attributes to reports.
  • Learn about reporting strategies with Amazon Connect.