Experience Exchange: Build vs. buy - How to make the right AI choice for your CX

In this Experience Exchange session, host Tom Lewis, SVP of Consulting at TTEC Digital, sits down with Mike Myer, founder of Quiq, to tackle the biggest question enterprise brands face when adopting AI for customer experience (CX): Should you build a custom solution or buy an existing one?

Tune in as they break down the pros and cons of each option, offer tips for effective collaboration with your IT team, and share strategies for preparing your data while ensuring customer privacy.