Experience Exchange: Data and analytics - A superpower for supervisors

It’s a fact: better employee experiences lead to better customer experiences. So, how can you ensure employees are getting the support they need? 

By empowering those who are supervising them.

In our latest Experience Exchange, host Tom Lewis, SVP of Consulting at TTEC Digital, and Erica Ong, Head of Productivity Applications for the Public Sector at AWS, tackle this topic, sharing what effective enablement looks like and how accessing the right data and analytics can free supervisors to do what matters most — from coaching, to triage and beyond. Check out the session below.