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Destination AI: How emerging artificial intelligence tools can improve your customer experience

Consumer access to connected devices and new technologies is exploding. For contact centers, this means more opportunities to meet customer expectations or painfully miss the mark – and lose the customer for life. As a result, organizations feel the pressure to innovate and scale at a rapid pace to solve these emerging business challenges.

Contact center leaders are asking:

  • How do we keep up with the increased number of connected devices and channels our customers use?
  • How do we improve experiences with limited resources?
  • How do we ensure our customer journeys elevate expectations, rather than disappoint?
  • How do we empower employees and agents with the tools they need, when they need them?

The simple answer: AI.

Artificial intelligence is a tool that can solve every one of these questions, and then some.

In this webinar, TTEC Digital's Genesys Cloud experts cover contact center AI fundamentals and business-critical use cases including:

  • Using AI to optimize processes, reduce costs and improve productivity
  • Improving natural language understanding (NLU) to stand up powerful conversational agents
  • Facilitating transactions such as payments, bookings and recommendations
  • Assisting both customers and agents with specific support needs