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The Great Resignation, the rise of CX gig workers, hyper-inflation, a global pandemic, and other trends have put all eyes on employee experience. Companies are beginning to understand the impact the trending topic has on their brand, the team they employ, and even the way they engage with customers.

Jim Sheehan, Chief Operating Officer at TTEC Digital, unpacks what employee experience is, why it should matter to your organization, and how it is the foundation your company stands on.

Learn more about employee experience in our blog, What is Employee Experience (EX)?