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Experience exchange: How (and why) to measure CX success
Published
Tune in for our inaugural Experience Exchange below where we demystified how to measure customer experience (CX) success. Our special guest, Tony McCormack, CEO at Joulica, joined Tom Lewis, SVP of Consulting at TTEC Digital, to unveil innovative methods and overlooked metrics to transform CX management.
Master CX metrics
Discover essential CX metrics and actionable insights to help you enhance customer interactions, boost satisfaction, and drive results.