Experience Exchange: Using GenAI to make CX personal again

It’s 2025. "Good enough" AI won’t cut it anymore. 

In this Experience Exchange session, Tom Lewis, SVP of Consulting at TTEC Digital, and Rich Steeves, SVP of Global Partnerships at LivePerson, explored how brands are using advanced AI techniques — like agentic AI — to deliver personalized, meaningful customer experiences. 

Check out their conversation below to learn how to scale AI-driven self-service, solve customer needs instantly, integrate voice support with generative AI, and take actionable steps to elevate your CX strategy this year.