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How a powerhouse automotive manufacturer put the pedal to the metal on adopting a transformative AI-enabled agent experience

Join customer experience experts Karl Phenix, VP of Global Microsoft Strategy & GTM, TTEC Digital, and Sree Yeggina, Director, WW Business Applications GTM | Customer Service, Microsoft, as they walk you through a real-life example of AI-enabled CX.

In this session, you will learn how a leading U.S. auto manufacturer unlocked personalized customer experiences and operational efficiency by reimagining their agent desktop and implementing an AI-enabled agent experience. Powered by a 360-degree customer view and the generative AI-driven Copilot in D365 Customer Service, agents in this contact center now have the tools they need to deliver a winning customer experience.

During this in-depth conversation, you’ll learn about this client’s journey to CX optimization as we share:

  • Key insights and quantifiable improvements that led to delivered tangible ROI.
  • The proven transformation process used to improve the agent experience, including a preliminary CX-lead Contact Center Assessment.
  • How AI can be used to augment agent productivity and enhance customer experiences.

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