Experience Exchange: How AI is reshaping IVR and chat

What if outdated IVRs and chatbots are quietly driving your customers away? Frustration from poor initial interactions can trigger a chain reaction — upsetting customers and overwhelming agents. Is that really how you want your customer service journey to begin?

In our latest Experience Exchange, we explored how mastering the newest standards in IVR and chatbots, leveraging conversational AI, and understanding critical deployment factors can reshape your customer experience, minimize frustration, and put an end to silent attrition. Dive in below.