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Practical applications for AI in your contact centre

Generative AI has made significant advancements in the last six months and is creating many new opportunities to enhance the customer experience heading into 2024. But practical applications of AI aren’t new — especially when it comes to the contact centre.

For the last decade, Cisco and its suite of Webex contact centre solutions have been offering AI solutions to enhance both the customer and employee journey. At TTEC Digital, we have over 65,000 agents providing CX for our clients globally and have been using AI to help our agents work smarter, better, and faster to improve our clients’ CX.

Learn how you can apply these advancements in AI to your own contact centre through customer-facing applications, AI-assisted agent experiences, performance improvement, and contact centre management and analytics.