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Supercharge agent efficiency with Amazon Q in Connect

Published Dec 2, 2024

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Discover how Amazon Q in Connect uses generative AI to empower agents with suggested responses and actions. In this webinar, TTEC Digital's Gene Ellington, Senior Principal Solutions Architect, and Kurt Hamm, Senior Principal Solutions Architect, show how this innovative feature provides faster issue resolution and enhanced customer satisfaction by helping agents address customer questions efficiently.

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