Tech spotlight series: Operations Management Portal and Waypoints for Amazon Connect

Designed to simplify the agent experience and streamline operations in the contact center, Operations Management Portal (OMP) for Amazon Connect enables easy management of contact center calendars, menus, customer configurations, and user permissions so that agents can increase personalization and quickly address customers’ needs.

See how this tool can fit into your existing Amazon Connect environment. Watch this Technology Spotlight webinar where our AWS solutions architects, Joshua Rodriguez and David Constantino, cover the powerful use cases for OMP and Waypoints in your contact center.

You’ll learn about key features like:

• Simplified calendar management
• Custom agent messaging configurations
• Custom call flow configurations
• Environment syncing