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Unlocking Vertex AI: Reimagine customer experience with Google Cloud

In today's digital landscape, customers expect personalized, relevant, convenient experiences. They also expect to have channel options. The challenge for businesses becomes delivering these experiences while balancing cost.

Fortunately, AI is up to the task. Paired with the right CX strategy, AI can automate tasks, improve accuracy, and provide a seamless customer experience.

Download the first webinar in our 2024 Unlocking Vertex AI series, featuring speakers Caleb Johnson (TTEC Digital), Jihee Lim (Google Cloud), and Ricardo Caruana (Google Cloud). In this on-demand webinar, these AI and Google Cloud experts discuss how businesses can use Vertex AI to reimagine their customer experience. The discussion covers a range of topics, including how to:

  • Modernize customer service
  • Boost agent and employee productivity
  • Reduce friction across the entire customer journey
  • Automate document processing
  • Improve CSAT scores with personalization, while reducing costs

Our experts all discuss real-world examples of how businesses are using Vertex AI to improve their customer experience.