Unlocking Vertex AI: Reimagine customer experience with Google Cloud

In today's digital landscape, customers expect personalized, relevant, convenient experiences. They also expect to have channel options. The challenge for businesses becomes delivering these experiences while balancing costs.

Paired with the right CX strategy, AI can do it all – automate tasks, improve accuracy, and provide a seamless customer experience.

In this podcast episode, experts from TTEC Digital and Google Cloud discuss how businesses can use Vertex AI to reimagine their customer experience. The discussion covers a range of topics, including how to:

• Modernize customer service
• Boost agent and employee productivity
• Reduce friction across the entire customer journey
• Automate document processing
• Improve CSAT scores with personalization, while reducing costs