Unlocking Vertex AI: Revolutionizing customer service operations

In this podcast episode, Google Cloud experts from TTEC Digital discuss how Google Cloud's AI-first solution, Contact Center AI (CCAI), enables contact centers of all sizes to transform their operations and deliver value quickly and efficiently.

The 22-minute episode provides insight into how CCAI can help contact centers overcome challenges with its advanced AI capabilities, including how to:

• Enhance customer experiences with personalized and efficient interactions
• Improve agent productivity and reduce costs through automation and self-service options
• Optimize operations and gain actionable insights through advanced analytics and reporting