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Where Does Loyalty Come From?
Published
Truly personalized digital customer experiences are critical to earning the loyalty of the modern customer.
Fortunately, these types of experiences are now possible through strategic design and orchestration of data, analytics, AI, and automation technologies. When a brand gets this technology balance just right — and unifies these systems together with 360-degree customer data — the resulting personalized experiences can help foster deeper customer loyalty that will form the bedrock of long-term revenue growth.
In this video, hear from David Langlois, VP of Retail Digital Sales at TTEC Digital, as he unpacks why loyalty starts with one simple goal: knowing your customers.
