What turns an impressive customers experience into long-lasting brand loyalty? Consistency.
Customers tend to stick with the brands who show them again and again that they are a valued piece of the business. With this in mind, brands need to make sure that they aren't prioritizing singular touchpoints over the connectivity and simplicity of the overall customer experience.
In this video, hear from TTEC Digital Executive Director of Digital Sales Cliff McCartney about the importance of wowing your customers throughout their user journey.