CX 2025: Using GenAI to make CX personal again

It’s 2025. "Good enough" AI won’t cut it anymore. It’s time to harness generative AI to deliver personalized experiences that actually meet customers where they are with the experiences they want.

In this Experience Exchange session on 2/27, host Tom Lewis, SVP of Consulting at TTEC Digital, and guest Rich Steeves, SVP of Global Partnerships, Channels, Alliances, and Ecosystems at LivePerson, will share how brands are using new AI techniques — like agentic AI — to predict needs, create more meaningful interactions, and drive results.

What you’ll learn: 

• How to scale AI-driven personalization with self-service options that actually work 
• How top brands are using AI to solve customer needs instantly 
• Why voice support still matters — and how to integrate it with generative AI 
• 3 actions you can take now to elevate your CX strategy in 2025

Join us Thursday, February 27 at 9:30 a.m. PT/11:30 a.m. CT for practical insights and fresh examples that’ll inspire your CX strategy for the year ahead. 

Get ready to rethink what generative AI can do for your brand.