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Welcome to Experience Exchange, a dynamic monthly LinkedIn Live series where conversations spark connections. Join us as we gather experts and thought leaders to exchange ideas, insights, experiences, and tips on relevant customer experience (CX) topics.

Why should I join?

Experience Exchange is not your average webinar — it's a vibrant community of CX enthusiasts and practitioners who are passionate about forging meaningful connections, whether with customers, employees or you. Engage with our guest speakers and fellow attendees by asking questions, sharing your thoughts, and participating in polls and discussions.

Who is it for?

Whether you're a seasoned pro or simply curious about CX, Experience Exchange is for you. Don't miss out on this opportunity to learn from the best and expand your CX knowledge and network.

What will it cover?

Check out some of the topics — centered around technologies and trends shaping CX today — we have in store for you.

  • Modern consumer expectations and how to meet them in the contact center: Unlock the secrets to surpassing customer demands by striking the perfect balance between quality, speed, and convenience.
  • How (and why) to measure CX success: Discover the tried-and-true metrics like NPS and CSAT, but also uncover lesser-known methods to measure customer experience effectiveness that can elevate your business to new heights.
  • Acting on customer feedback: Learn practical techniques to gather and seamlessly integrate customer insights into your business practices, ensuring your customers' voices are heard and valued.
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How (and why) to measure CX success

Join us to discuss the importance of measuring your CX efforts and the tools and methods — beyond just NPS and CSAT — to do it effectively.

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