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Client stories

See how we’ve driven CX success for leading global brands.

Case Study

Helping AAA of Western & Central New York drive CX success

TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.

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Case Study

SELCO Credit Union migrates to Genesys Cloud

When SELCO Credit Union decided to transition their contact center to the cloud, they needed answers. Here's how TTEC Digital helped.

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Case Study

Tandem Diabetes Care improves performance with gamification

After implementing Genesys Cloud Gamification, Tandem Diabetes Care saw a 3-minute drop in average handle time.

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Case Study

Leatherman teams up with TTEC Digital to boost CX, sales

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Trusted by leading brands worldwide

“VoiceFoundry [now TTEC Digital] designed Amazon Connect right in front of us and would screen share to implement designs on the fly. This enabled us to visualize how calls would be routed and handled. It is no exaggeration in saying that VoiceFoundry helped to ensure our customer service operation was fit and secure for the new work-from-home directive that was happening in countries around the world.”
Chris Barrow, Solutions Architect, Collinson

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