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Client Stories

See how we’ve driven CX success for leading global brands.

Case Study

Helping AAA of Western & Central New York drive CX success

TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.

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Case Study

SELCO Credit Union migrates to Genesys Cloud

When SELCO Credit Union decided to transition their contact center to the cloud, they needed answers. Here's how TTEC Digital helped.

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Case Study

Tandem Diabetes Care improves performance with gamification

After implementing Genesys Cloud Gamification, Tandem Diabetes Care saw a 3-minute drop in average handle time.

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Case Study

Leatherman teams up with TTEC Digital to boost CX, sales

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Trusted by leading brands worldwide

“The most valuable aspect of the approach to me was seeing individuals from various parts of the organization contributing and collaborating through the entire process — through multiple reviews and iterations. This led to our Associates having much more ownership in the outcome. It’s going to be that much stronger because it is building a lot of healthy anticipation. It’s been really nice to see that.”
Pete Balisteri
CIO, AAA of Western and Central New York

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