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“As we’ve launched our new Gamification program, we have definitely seen meaningful improvements to metrics – especially Average Handle Time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our Sales Support teams to implement. The excitement is building in those groups now.”Steve Mazzella, Director of Customer Technical Support, Tandem Diabetes Care
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TTEC Digital
Helping TXHB weatherproof their contact center
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TTEC Digital
Westcon-Comstor, TTEC Digital launch global sales enablement
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TTEC Digital
AI chatbot streamlines support at the IRD
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TTEC Digital
Helping a national restaurant chain serve marketing insights
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TTEC Digital
SBP helps families recover & rebuild with AWS technology
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TTEC Digital