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Client Stories

See how we’ve driven CX success for leading global brands.

Case Study

Helping AAA of Western & Central New York drive CX success

TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.

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Case Study

SELCO Credit Union migrates to Genesys Cloud

When SELCO Credit Union decided to transition their contact center to the cloud, they needed answers. Here's how TTEC Digital helped.

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Case Study

Tandem Diabetes Care improves performance with gamification

After implementing Genesys Cloud Gamification, Tandem Diabetes Care saw a 3-minute drop in average handle time.

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Case Study

Leatherman teams up with TTEC Digital to boost CX, sales

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Trusted by leading brands worldwide

“We were kind of dead in the water when we realized we couldn't bring our contact center into WFM. So, we were faced with finding a solution that could quickly and comprehensively do this for us or settle for tackling spreadsheets by hand to accommodate our complex skill-based reporting rules.”
Kelly Manne, Software Engineer Specialist | Nationwide

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