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Client stories

See how we’ve driven CX success for leading global brands.

Case Study

Westcon-Comstor, TTEC Digital launch global sales enablement

Westcon-Comstor partnered with TTEC Digital to streamline global sales operations using Microsoft Dynamics 365 Sales, driving efficiency and growth.

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Case Study

Driving Carsales.com Ltd to the cloud with TTEC Digital and AWS

TTEC Digital helped Carsales.com migrate its contact center to Amazon Connect to improve customer experience, enhance employee tools, and lower costs.

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Case Study

Helping a national restaurant chain serve marketing insights

TTEC Digital deployed Microsoft Dynamics 365 Customer Insights to help a large family restaurant chain eliminate marketing data and journey silos.

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Case Study

AI chatbot streamlines support at the IRD

Discover how TTEC Digital and Microsoft helped the IRD launch an AI chatbot, reducing call volume and simplifying the enrollment process.

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Trusted by leading brands worldwide

“As we’ve launched our new Gamification program, we have definitely seen meaningful improvements to metrics – especially Average Handle Time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our Sales Support teams to implement. The excitement is building in those groups now.”
Steve Mazzella, Director of Customer Technical Support, Tandem Diabetes Care
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