Client stories

See how we’ve driven CX success for leading global brands.

Case Study

Leatherman teams up with TTEC Digital to boost CX, sales

Case Study

Cybersecurity firm changes platforms, consolidates systems

Global cybersecurity leader completes Google CCAI migration on a tight timeline.

Case Study

Helping TXHB weatherproof their contact center

TTEC Digital helped Texas Health Benefits Pool move to the cloud to prevent future service disruptions.

Case Study

SELCO Credit Union migrates to Genesys Cloud

When SELCO Credit Union decided to transition their contact center to the cloud, they needed answers. Here's how TTEC Digital helped.

Case Study
Leatherman teams up with TTEC Digital to boost CX, sales
Case Study
Cybersecurity firm changes platforms, consolidates systems
Case Study
Helping TXHB weatherproof their contact center
Case Study
SELCO Credit Union migrates to Genesys Cloud

Trusted by leading brands worldwide

“As we’ve launched our new Gamification program, we have definitely seen meaningful improvements to metrics – especially Average Handle Time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our Sales Support teams to implement. The excitement is building in those groups now.”

Director of Customer Technical Support

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