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Client stories

See how we’ve driven CX success for leading global brands.

Case Study

AI chatbot streamlines support at the IRD

Discover how TTEC Digital and Microsoft helped the IRD launch an AI chatbot, reducing call volume and simplifying the enrollment process.

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Case Study

Helping a national restaurant chain serve marketing insights

TTEC Digital deployed Microsoft Dynamics 365 Customer Insights to help a large family restaurant chain eliminate marketing data and journey silos.

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Case Study

SBP helps families recover & rebuild with AWS technology

TTEC Digital and AWS designed a remote disaster assistance contact center so SBP could be accessible to survivors through a single toll-free hotline.

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Case Study

Driving Carsales.com Ltd to the cloud with TTEC Digital and AWS

TTEC Digital helped Carsales.com migrate its contact center to Amazon Connect to improve customer experience, enhance employee tools, and lower costs.

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Case Study
AI chatbot streamlines support at the IRD
Case Study
Helping a national restaurant chain serve marketing insights
Case Study
SBP helps families recover & rebuild with AWS technology
Case Study
Driving Carsales.com Ltd to the cloud with TTEC Digital and AWS

Trusted by leading brands worldwide

“Amazon Translate is fast, accurate, and customizable to ensure that food item names, restaurant names, addresses, and customer names are translated correctly to create trustful conversational connections in uncertain times. By using Amazon Translate, our customer service agents were able to increase their first call resolution to 83% and reduce the average call handling time for their customers by 20%.”

Amy Norris, Product Manager for Deliveroo Customer Care

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