Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
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Article
What the TV show, The Good Place, can teach us about CX data strategy
Customer data is valuable. Using it for good can drive loyalty and business growth. Here's how you can make sure your data strategy prioritizes good.
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eBook
How employee experience impacts customer experience
Explore the ripple effect of employee engagement on customer experience. Learn how motivated teams improve satisfaction, loyalty, and business outcomes.
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News
Agentic AI in customer service
TTEC Digital’s Mahadevan Meikum Perumal explores what agentic AI entails and how UK telecos can prepare for its arrival.
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Article
Heather Lawrence
Turning service into sales with journey orchestration
Article
Amanda Robinson
61% of customers are frustrated with your IVR — here’s how they can help fix it
Article
Shawn McPherson
Agentic AI, experience fulfillment, and keeping brand promises in an era of plunging customer sentiment
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Case Study
The Collinson Group serves travelers from the cloud with TTEC Digital and AWS
TTEC Digital supported Collinson’s Travel Experiences division by designing and deploying an Amazon Connect solution in a single global instance.
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