Customer relationship management

Unleash the full potential of CRM to manage and maximize every touchpoint in your customer experience lifecycle.

Turn your CRM into a powerful hub for end-to-end customer experiences

Your customer interactions take many forms. From sales to service to every touchpoint in between, a cohesive customer experience is the key to earning repeat business and lifetime loyalty. With CRM at the center, TTEC Digital can help you execute a holistic CX strategy that strengthens your connection with customers and drives business growth.

Our CRM capabilities

CRM consulting and implementation

Design and launch a modern CRM instance that enables your business to take end-to-end customer experience delivery to the next level.

Process and workflow optimization

Turn your vision for CX into a competitive sales and service model that combines process and technology to accelerate value.

Customer data strategy and governance

Unify disparate data streams to understand your customers better and amplify engagement efforts across the customer lifecycle.

CRM Integration

Combine the power of CRM, CCaaS, AI and more to create a unified customer experience ecosystem capable of delivering big business impact.

Personalized CX at every touchpoint

Let our team of experts find opportunities to strengthen your customer relationships through powerful CRM sales, marketing, and service strategies.

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Built on deep platform partnerships

Our CX expertise includes the leading CRM solutions in market today, enabling us to deliver CX ecosystems that combine best-in-class technologies with best-in-class strategy.