CCAI Unlocked: Leveraging analytics for enhanced performance

In our monthly series CCAI Unlocked, in-house experts at TTEC Digital highlight a new feature or innovative use of Google CCAI (Contact Center Artificial Intelligence) and CCAI Platform. With each topic, our experts will share their technical and strategic knowledge for leveraging Google Cloud's CCAI to solve for high-impact use cases and demonstrate how businesses are using it to enhance customer interactions, improve operational efficiency, and optimize the customer experience.

This month, presenters Sam Thepvongs, Executive Vice President, TTEC Digital, and Aaron Schroeder, Director of Analytics and Insights, TTEC Digital, will demonstrate how organizations can orchestrate effortless customer experiences powered by Google CCAI.

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