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Client stories

See how we’ve driven CX success for leading global brands.

Case study

TGP cuts costs and boosts efficiency

The Guinness Partnership cuts costs and boosts efficiency through digital transformation with TTEC Digital and Microsoft

Learn how The Guinness Partnership worked with TTEC Digital and Microsoft to transform their customer experience.

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Case study

Cybersecurity firm changes platforms, consolidates systems

Changing platforms to consolidate systems with TTEC Digital

Global cybersecurity leader completes Google CCAI migration on a tight timeline.

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Case study

Signature Performance delivers mission-critical work

TTEC Digital helps Signature Performance deliver mission-critical work on accelerated timeline

Signature Performance modernizes its contact center with TTEC Digital, achieving FedRAMP compliance and seamless agent adoption.

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Case study

Agero drives CX with TTEC Digital, AWS

Agero drives reliable customer experience with TTEC Digital and AWS

Learn how TTEC Digital helped Agero map out strategies for disaster preparedness, responsiveness and recovery to handle major spikes in traffic.

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Case study
TGP cuts costs and boosts efficiency
Case study
Cybersecurity firm changes platforms, consolidates systems
Case study
Signature Performance delivers mission-critical work
Case study
Agero drives CX with TTEC Digital, AWS

Trusted by leading brands worldwide

At John Hancock, customer experience is everything. When we moved to Amazon Connect with the help of TTEC Digital, we saw a 20-point increase in our net promoter score… that’s a big deal to see that kind of success… it’s everything to us.

Michael McCrillis, IT Director, Enterprise Operations, John Hancock
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Case study

Enterprise contact center transformation with Amazon Connect

Insurance
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
AWS
Case study

TTEC Digital enhances self-service for insurance provider

Insurance
Contact center technology
Artificial intelligence
CX strategy & design
AWS
Case study

Building contact center resiliency with Amazon Connect

Insurance
Contact center technology
AWS
Case study

Signature Performance delivers mission-critical work

Insurance
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
NICE
Case study

TGP cuts costs and boosts efficiency

Public Sector
Contact center technology
CRM
CX strategy & design
Data and analytics
Microsoft
Case study

TTEC Digital builds a modern CX hub for UK housing residents

Nonprofit
Public Sector
Contact center technology
CX strategy & design
Microsoft

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Ray Barata
Amanda Kelly
Jessica Schneider
Todd Feltner
Amanda Robinson
Heather Lawrence
Shawn McPherson
Shaun James
Ryan Boyer
Ross Lotharius
TTEC Digital
Julie Weslin
Arley Havisto
Larry Mead
Dave Murashige
Amol Gupta
John Seeds
Steve Pollema
Robert Wakefield-Carl
Ben Howard
Steve Parowski
Aaron Schroeder
Kelley Jacob
Aaron Mosby
Megan Eunpu
Dave Seybold
Karl Phenix
Marcy Riordan
Ryan Swanger
Lynn Teague
Caleb Johnson
John Wolf
Kim Wilkinson
Jeff Marshall
Mark Eichten
Kassie Houseman
Wayne Kay
Steve Jones
Ben Robinson
Cliff McCartney
Julian Shives-Sams
Oliver Knowles
Mark Dover
Dan Barzotti
Steve Smith
Whitney Kirchner
Jesse Beatty
Andrew Pogson
Benji King
Alfredo Rizzo
Mike Bawn
Jayant Sharma
Tom Lewis
Mike Rogers
Neil Fulton
Tiffany Moses Gschwendtner
Martha Roman
Chris Wilson
Andy Elsmore
Dan Snowdon
Becky Cote
Jimmy Richter
Nick Schroer
Bradford Scott
Jordan Mohler
Elsa Wilson
Neil Iversen
Tiffany Lilly
Maha Meikum Perumal
Michael Chan
Robert Couldrey
Amelia Robinson
Paul Jenkins
Todd Tierney
Anhai Jin
Suresh Ramanathan