TTEC Digital introduces Cisco WxCC Jet for faster, more efficient migration

DENVER, March 25, 2024 -- TTEC Digital, a global leader in customer experience orchestration, today announced that TTEC Digital has launched Cisco WxCC Jet.

Cisco WxCC Jet is an offering from TTEC Digital that helps businesses migrate from Cisco Contact Center Enterprise to Webex Contact Center (WxCC) efficiently and effectively. By extracting data from the Cisco Contact Center Enterprise environment, WxCC Jet sets the foundation for a consultation to holistically review and identify opportunities for CX transformation.

“With Cisco WxCC Jet, we’re offering clients a data-driven approach for migration from their on-premises Cisco contact center to the cloud-based Webex Contact Center,” said John Wolf, global Cisco lead at TTEC Digital. “By extracting and distilling data from their existing contact center, we’re able to uncover opportunities for efficiency and optimization gains as they move to the cloud. Through this process, we can reduce go-live time significantly.”

As a 20+ year Cisco partner and the first partner to take Cisco Contact Center to the cloud, TTEC Digital is uniquely qualified to help clients on their migration from Cisco Contact Center Enterprise to WxCC. With Cisco WxCC Jet, clients receive a data- and experience-driven approach to reduce the risk of migration while accelerating time to value. In addition to data extraction, Cisco WxCC Jet features visualization tools to sort, filter and export elements, as well as configuration of dialed numbers, entry points, queues, teams and agents.

To learn more about Cisco WxCC Jet, please visit https://ttecd.co/cisco-team.

About TTEC Digital

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.