Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
India
Driving CX innovation
TTEC Digital’s presence in India, with a primary location in Hyderabad and a satellite office in Chennai, plays a pivotal role in driving AI-enabled customer experience (CX) transformations. The Hyderabad-based TTEC Digital Innovation Studio and our Chennai office are integral to our global talent strategy, housing diverse teams of technology experts dedicated to delivering innovative and flexible solutions. These strategic locations enhance our ability to seamlessly deliver powerful, top-tier CX solutions worldwide, establishing them as cornerstones in our international network.
India operations by the numbers
23%
of TTEC Digital’s total workforce
40%
gender diversity
400+
India-based employees
Our strategic focus
The focus of both the Chennai office and the Innovation Studio in Hyderabad is driven by our globally integrated delivery model, offering unparalleled benefits:
- Scalability: Mitigate project risks with a vast talent pool that enables precise team scaling across disciplines. We deliver end-to-end solutions in CX technologies and CRM, deploying dedicated teams swiftly.
- Accelerated timelines: Leverage experts across different time zones for faster project delivery through agile methodologies, significantly reducing completion times.
- Collaboration: Boost productivity by enabling seamless integration with local and global teams, ensuring an integrated best-in-class delivery for our clients.
- Premium talent: Tap into our expertise in CCaaS and CRM solutions from leaders like Genesys, Cisco, Google, AWS, Microsoft, Salesforce, ServiceNow and others.
- Optimized efficiency: Rapidly staff programs with our extensive talent pool and optimize CX investments by leveraging proprietary software assets.
Culture spotlight: Innovation Studio
At the heart of our Hyderabad-based TTEC Digital Innovation Studio is a vibrant and inclusive culture where leadership, innovation, and integrity drive our success. Employees are empowered to be bold and creative, working collaboratively across practices to achieve shared goals while supporting one another. We celebrate diversity and are deeply committed to the well-being of our people, from promoting mental health to honoring cultural differences.
Our culture extends beyond daily tasks, with initiatives like the Women in Tech program, the Literature Club, and multiple sporting activities fostering a well-rounded and inclusive atmosphere. By prioritizing employee engagement and personal growth, staff actively create a thriving and dynamic environment where passion and camaraderie flourish.
Recent awards
2024 Great Place to Work Certification
TTEC, TTEC Digital’s parent company, was recently recognized as a Great Place to Work® in India, underscoring our dedication to creating an environment where employees thrive. This certification reflects our ongoing efforts to create a workplace where employees are valued and equipped to succeed.
Get in touch
We want to hear from you! Whether you have questions, need more information, or want to schedule a consultation, feel free to reach out to us.
India office addresses:
|
TTEC Digital Innovation Studio
12th Floor, Unit No.1, Orwell Block, Phone number: +91-9177267888 |
TTEC Digital Chennai
No. 51, Level 4, Tower A, |
