Jerry leads a global team of strategists, experience designers, business architects, and operations consultants focused on improving the processes that empower employees to deliver on their brand promise and remove friction from their customer interactions. With a background consulting for Fortune 500 companies, Jerry brings the strategic lens needed to help TTTEC Digital’s clients drive topline revenue growth through exceptional customer experiences.
Executive Director, Experience Transformation Opens in new tab
Thoughts by Jerry Carpenter
by Jerry Carpenter