Microsoft Cloud Solution Provider (CSP) Program
Turn to TTEC Digital for your Microsoft Cloud licensing needs. We offer flexible licensing and payment options with no minimum license requirements and a single point of contact for licensing, support, and billing.
From basic licensing to year-round value
Traditional licensing partners often disappear until it’s time to renew — leaving you with minimal support and little insight into optimizing your investment. At TTEC Digital, we take a different approach. As your Cloud Solution Provider, we go beyond licensing to deliver ongoing education, proactive guidance, and hands-on support to help your organization excel. Whether you need Microsoft 365, Dynamics 365, Power Platform, Teams, Copilot, Azure, or another subscription, we can help.
Flexible license plans
Combine monthly, annual, and three-year license subscriptions for the same license type. Add licenses to an existing subscription while maintaining the same renewal dates. With consolidated billing, you can pay monthly or annually – whatever suits your needs.
Microsoft advanced support
Designed to fit your budget and unique requirements, our support plans include break-fix support, MACD support, IT planning, and a single point of contact who will act as your advocate for all Microsoft Cloud service issues.
Value-added services
TTEC Digital can provide consulting, environment support, platform sizing and adoption, and monitoring at a discount for CSP clients.
Subscription management
TTEC Digital can set up your client tenant if needed. We’ll also handle moves, adds, and changes at no additional cost.
Traditional vs. transformative: The CSP difference
| Feature | Traditional Licensing Partners | TTEC Digital CSP Advantage* |
|---|---|---|
| Licensing support | ✔️ Provided | ✔️ Provided |
| Quarterly updates on new features | ❌ Not offered | ✔️ Expert-curated “what’s new” guides |
| Consultative services | ❌ Not offered | ✔️ Up to 50 hours/year for adoption, best practices, and project guidance |
| Private preview demonstrations | ❌ Not offered | ✔️ Early access to Microsoft roadmap features |
| Annual leadership review | ❌ Not offered | ✔️ Advocacy through Microsoft Product Group relationships |
The TTEC Digital advantage
- Quarterly updates: Stay informed with expert-curated “what’s new” guides on the latest Microsoft features and tools.
- Consultative support: Receive up to 50 hours per year for solution best practices, adoption strategies, and project estimation — providing you with decision-making insights.
- Early access demos: Explore private preview features on the Microsoft roadmap before they’re generally available.
- Advocacy and alignment: Get an annual review with TTEC Digital leadership to ensure your needs are represented through our relationships with Microsoft Product Group.
*Available for organizations with fewer than 2,400 licenses in the U.S. and U.K.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Reach out for more information or a custom quote
If you want an easier, more flexible way to license your Microsoft Cloud products, look to TTEC Digital.