Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
TTEC Digital helps SELCO Credit Union envision and execute Genesys Cloud migration
Time to Read
1 minute
Published
- Industry
- Credit Unions
- Services Provided
- CX strategy & design
- Company Size
- 250+
- Region
- North America
The challenge
SELCO Credit Union, one of the largest and oldest financial co-ops based in Oregon, was considering moving their on-prem contact center to the cloud – but first, they needed specific answers. How would the migration affect service to their 143,000 members, both now and in the future?
The solution
Over 14 sessions, a dedicated team of solutioning experts guided SELCO through a custom demonstration of the Genesys Cloud platform, introducing different functionalities — including REST APIs, Analytics and Reporting, Architecture, InfoSec teams, Integrations, and TTEC Digital IP — before modeling how these could be used in a Genesys Cloud sandbox environment.
“The TTEC Digital team was amazing! We thoroughly appreciated working with Paul, Peter, and others on a technical level and that gave us the confidence that we would be able to transition to cloud. The transition to Genesys Cloud project has gone extremely smoothly. This is how all projects should be managed.”Steve Liu, IT Director, SELCO Credit Union
The result
The Cloud Invitation process helped SELCO:
- Gain platform competency, confidence, and a clear future-state vision
- Overcome migration hesitancy by demonstrating important use cases and proving the business value
- Develop a foundation for future solutions, pre-built and tested in the Genesys Cloud Sandbox environment
- Industry
- Credit Unions
- Services Provided
- CX strategy & design
- Company Size
- 250+
- Region
- North America
