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How (and why) to measure CX success

Join us for our inaugural Experience Exchange on April 25 where we’ll take the mystery out of how to measure customer experience (CX) success. Our special guest, Tony McCormack, CEO of Joulica, will join Tom Lewis, Global Leader of CX Transformation at TTEC Digital, to walk through innovative methods and overlooked metrics that can transform your approach to customer experience management.


Date
: Thursday, April 25, 2024
Time: 9:30 a.m. PT / 11:30 a.m. CT
Location
: LinkedIn
Description
: Together, we'll explore key metrics like NPS and CSAT and delve into lesser-known methods for gauging CX effectiveness. Walk away with actionable insights to drive your CX strategy and future business growth.

Uncover the insights you’ve been missing.

Let us show you how to leverage your CX data to elevate your business.

Register today