Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Reinventing CX with AI: A 2-part AWS journey
Published
Share this
Hit refresh on your customer experience
Join us for a two-part hands-on workshop series on November 13 and 20, where you'll discover how to enhance your customer experience using Amazon Connect’s AI-powered features.
You'll gain access to a dedicated sandbox environment, allowing you to experiment and apply your learning in real-time.
Designed for CX leaders, contact center managers, and IT architects, this series will help you boost agent efficiency and gain insights into customer sentiment while mastering AWS automation for superior outcomes.
Session 1: Enhance CX insights with Contact Lens for Amazon Connect + Agent Evaluation Forms
Date: Wednesday, November 13, 2024
Time: 8 – 9:30 a.m. PT/10 – 11:30 a.m. CT
Presenters: Josh Rodriguez, Senior Principal Solutions Architect, and Kyle Moeller, Senior Solutions Architect
Overview: Learn how Contact Lens for Amazon Connect enables you to analyze customer conversations in real-time, track sentiment, ensure compliance, and provide proactive agent assistance. We’ll also dive into using evaluation forms to better monitor and train your teams for CX excellence.
Session 2: Supercharge agent efficiency with Amazon Q in Connect
Date: Wednesday, November 20, 2024
Time: 8 – 9:30 a.m. PT/10 – 11:30 a.m. CT
Presenters: Gene Ellington, Senior Principal Solutions Architect, and Kurt Hamm, Senior Principal Solutions Architect
Overview: Discover how Amazon Q in Connect uses generative AI to empower agents with suggested responses and actions. This innovative feature provides faster issue resolution and enhanced customer satisfaction by helping agents address customer questions efficiently.
Eager to dive in?
After you register, get a head start on your learning with these resources and see how AI-powered AWS solutions can benefit your contact center.
Have questions? Our AWS experts have answers.
Whether you need clarification on a topic or want to explore our services further, feel free to reach out to our AWS team anytime. We’re here to help.