Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Enhance CX insights with Contact Lens for Amazon Connect + Agent Evaluation Forms
Published
In this session featuring Josh Rodriguez, Senior Principal Solutions Architect, and Kyle Moeller, Senior Solutions Architect, you'll learn how Contact Lens for Amazon Connect enables you to analyze customer conversations in real-time, track sentiment, ensure compliance, and provide proactive agent assistance. We’ll also dive into using evaluation forms to better monitor and train your teams for CX excellence. Complete the form to watch.
Empower agents with AI-driven precision.
In the next AWS AI session, discover how Amazon Q in Connect uses generative AI to empower agents with suggested responses and actions, resulting in faster issue resolution and higher customer satisfaction.