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Survey data highlights how AI is poised to conquer retailer's toughest CX challenges in 2024

From TotalRetail

Is AI just hype or can it deliver on high expectations?

In this article from TotalRetail, TTEC Digital's Aaron Schroeder, shares survey results that offer clarity into how customer service organizations are navigating the AI hype. In particular, three statistics from the survey help illustrate what AI investment could do to help retailers meet their toughest challenges.

Read on for more of Schroeder's insights and survey findings.